Two weeks ago I attended the Kentico Connection 2011 conference in Denver. This was Kentico’s second year for the conference, and their first in North America. Like most business conferences, the time leading up to this event was filled with chaos, expectations, excitement and uncertainty.
From customer service to technical support, the use of video to document your business processes may be the best way to capture tribal knowledge and instill consistency. It's also a great way to convey your corporate personality and energize your intranet content.